Versa - Hot and Not Charging

[Christina203]

Extremely frustrated.  I've had my Versa for 12 hours.  Battery completely died after wearing it to sleep.  When I went to charge, it doesn't charge but becomes EXTREMELY hot.  Is it defective?

[SunsetRunner]

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@Christina203 wrote:

Extremely frustrated.  I've had my Versa for 12 hours.  Battery completely died after wearing it to sleep.  When I went to charge, it doesn't charge but becomes EXTREMELY hot.  Is it defective?

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Contact Customer Support.

[Txmrscooper]

Did this problem resolved or did they replace it? Mine just did this today. Got SUPER hot while charging and won't turn on now. 

[GreginJaxFL]

Call service, cross you fingers and hope for a quick replacement. 

[Christina203]

They replaced my Versa.  I received the replacement about 2 weeks after they received mine.  Good luck!

[Wilah]

Ive had my versa for not a month yet and it works well until today. It has 20% life left on the battery so I charged it for almost 2hrs. I took it off the charger  and it is extremely hot and dead. Went throught the community help and did all the restart process -not working. I let it cool off and charge it again for 30mins and it keeps getting hotter so i will not charge it again. Anyone had the same issue??? Thanks

[NellyG]

@Wilah you need to contact Support (link in my signature) I think, or return it to the shop it was bought (depending on their return policy)

[35watts]

 This morning, like most mornings, I put my fit bit on the charger while I was in the shower. After about 40 minutes of getting ready, I went to grab my fit bit to start my day. When I grabbed it off the charger it was super hot. And that’s when I noticed that the green light in the back wasn’t blinking. I tried pressing the buttons on the side but nothing happens. Does anybody have any suggestions?

[Wilah]

Thank you. Managed to have an exchange under the 30 day window from where it was purchased.:)

[N8teGee]

Have you tried restarting it by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo), repeat this a few times and see how it goes.

If it's still overheating you could try a full factory reset, or failing that contact customer support. 

[GreginJaxFL]

I would not leave the watch alone while charging.  Return it.

[35watts]

Thanks for the input! I contacted customer service this morning, and they want me to send it back—so it’s in the mail!

Now just have to wait for the replacement to get here... *tick*tick*tick*

[Offpaddling]

My Versa watch is only two months old. Initially it was not holding the battery charge for more than a day then it just stopped working.  When I put it in the cradle to recharge, the watch gets very hot & will not display anything.

[NellyG]

I think tou need to contaft Support (link in my signature)

[SookieSmuff]

The same thing happened to me after I wore it in the bath - even though a few weeks before I swam in the ocean with it without a problem.  The screen flickered, said it was at 0% (was 35% before bath) and the charger got extremely hot when I tried to charge it.  The green light was no longer flickering on the back and there was condensation in the little windows on the back.  I initiated a chat with Fitbit and within 5 mins I submitted the form for a replacement - dont' even need to send the broken one back (note that I had to submit a picture of the condensation (with my case #) for a replacement to be approved so that folks don't try to get free Fitbits lol).  Overall impressed with the customer service  - first time I've needed it even though I've owned 6 different mdoels over the years - I come back to fitbit because I've heard the customer service is excellent and love the brand.  I hope you get yours replaced ASAP

[Tigerpaws1966]

Hot Versa not charging....my wife gave this smart for Xmas...it already stopped working... I have tried everything

[Blainer22hl]

Same. Today my Versa got extremely hot and quit working. I must have had 35% on it? I came back to charge it and it just got hot again and wont charge or turn on.

[SunsetRunner]

Contact Customer Support.