Versa Is fully charged YET screen will not 'wake up'

[StaceH]

Hi all, 

I've attempted several hard resets on my Versa this morning to no avail. The screen is black and will not acknowledge when you tap it. The Versa itself has recorded a few bits of activity this morning, but doesn't now even recognise when its hooked up to the charger. 

Any advice would be fab as I'm slowly loosing patience now!! 

This isn't the first time it's happened in the last few weeks but have managed to 'revive' it, but I think its well and truly broken this time.... 

Thanks, 

Stace

[Chrissybellej]

I’m going to follow. This just happened to me this morning! Now sure what it happening!

[maxmccullar]

Same here. I get a black screen on the watch, and the Fitbit phone app is “searching” and unable to connect with the watch. I charged it all night, attempted the hard reset several times (using the two-button AND the three button method I read about in another thread) and managed to see the Fitbit logo on the watch face once, but even after that, the screen remains dead and unresponsive. Ugh! Help!

[StaceH]

Hi Chrissybellej, 

If you haven’t already, try the hard reset option where you push and hold the left button and the bottom right for 12 seconds, until the Fitbit logo appears, hopefully this will help you out! 

Stace 

[StaceH]

Hi Maxmccullar, 

I’ve tried both the resets and as I say it just won’t reappear. I’ve hooked it up to the charger and also on my laptop to see if that triggered a response or update, but nothing. 
I’ve got in touch with support who are looking at my options now and whether I’m covered under warranty. If all else fails speak to them as they should be able to help! 
Stace 

[deanfrein]

I have the same issue with my versa lite. no options to reboot.

[deanfrein]

they couldn't help me. they offered me a 35% Discount on a new fitbit. I just bought mine march 2020. I think it may be time to move on from fitbit.

[dianeridley]

Second time it has happened to me. This time nothing is fixing it. 

[StaceH]

Update - I spoke with FitBit who have been very helpful in offering to exchange my products as I’m covered under the warranty. I can only apologise if others haven’t received the same customer service, but I cannot fault the actions they’ve taken. My old ones now gone back, and I’m waiting to receive my exchange. 
Many Thanks. ☺️

[Neisy73]

Following.....

Same here.