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Versa Lite Data not cleared, Sync and try again message

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‎01-26-2021 17:21 - last edited on ‎01-27-2021 16:53 by Fitbit Moderator

‎01-26-2021 17:21 - last edited on ‎01-27-2021 16:53 by Fitbit Moderator

I deleted the data from the app of this versa lite because It kept saying data not cleared sync and try again. I was only trying to fix the time because it was 20 minutes behind but since I did that I can no longer connect it to the app idk what to do how to retrieve it back 

 

Moderator Edit: Clarified subject

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‎01-27-2021 16:53

‎01-27-2021 16:53

Hello @Kyfry, welcome to the Community Forums. 

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Let me share with you that the reason why your Versa Lite is showing such error message in its display is because the firmware update process of your device wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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‎01-27-2021 16:53

‎01-27-2021 16:53

Hello @Kyfry, welcome to the Community Forums. 

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Let me share with you that the reason why your Versa Lite is showing such error message in its display is because the firmware update process of your device wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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