help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite: Data not cleared sync and try again message

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-25-2020 16:24 - last edited on ‎11-25-2020 18:14 by Fitbit Moderator

‎11-25-2020 16:24 - last edited on ‎11-25-2020 18:14 by Fitbit Moderator

Hi may I know why my verse lite shows data not cleared sync and try again. In fact I have already deleted my device from Fitbit apps and pairing in Bluetooth but it doesn’t work, what should I do??? 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-25-2020 18:14

‎11-25-2020 18:14

Hi @Claireng881, welcome to the Community Forums. 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa Lite is displaying such error message is because the firmware update process of your device wasn't completed. That being said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

Best Answer
0 Votes