help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't turn on or charge

5 hours ago - last edited 48m ago by Fitbit Moderator

5 hours ago - last edited 48m ago by Fitbit Moderator

Went to bed last night, battery was still in 56%. Woke up to a dead watch. Placed it on charge but it won't charge. Went through all the trouble shooting. Even tried another charger. The watch is just completely dead, stopped working.

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

44m ago

44m ago

Hi there, @MonPret. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa Lite is not responding at all. I understand your concern.

To better assist you, please confirm that you've tried all troubleshooting steps provided here Why isn't my Fitbit device's battery charging?Why isn't my Fitbit device's battery charging? 

If you did but to no avail, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes