I tried installing a recent firmware update to my Versa Lite but the install failed. I had the watch connected to the charging cable and I was updating the watch using WiFi on the Fitbit Android app. After this happened my Versa Lite will NOT power on.
I tried contacting support but it was a huge waste of time. They told me to restart the watch, and even though the Fitbit logo appears on the display it quickly goes away and doesn't actually power on. After that they suggested that I do a factory reset, I asked for instructions on how to reset the watch and they told me to POWER ON the watch. How dense can someone be?
They said to try a different charging cable and a different power source. I was able to charge the watch to 100% on both power sources. They told me to try powering it on again and still no change. I asked why not just use the warranty and replace the watch, which they then asked for my address and contact information. Immediately after taking my information the tech suggests that I try restarting the watch and then stopped communicating with me.
As of right now I have a $160 paperweight that Fitbit refuses to support. Does anyone have any real suggestions on how to fix this? I'm almost at the point of returning it to the store I bought it at as is because Fitbit support basically told me to go **ahem** myself for even asking for support.
