help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite Taking FOREVER to Set-up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-05-2020 15:13

‎08-05-2020 15:13

On hour 4 of trying to set up my new Versa Lite. The update is moving slower than slow and I've troubleshooted based off similar problems (tried wifi, resetting watch, restarting phone, downloading update through computer. etc.) nothing is working. It is about 30% done, is something wrong with my watch? I plan on just leaving it updating overnight and seeing where it is at tomorrow as of right now.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-05-2020 15:19

‎08-05-2020 15:19

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

 

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

Best Answer