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Versa Lite battery and screen issues

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‎02-17-2021 10:25 - last edited on ‎02-18-2021 13:56 by

‎02-17-2021 10:25 - last edited on ‎02-18-2021 13:56 by

I have had my Versa Lite for almost 2 years, and I have never had an issue. The battery died last night, and I had it in charge until 100%. Today while wearing it, the battery depleted at an incredibly fast rate, and when I plugged it in to charge again, the screen started with vertical stripes, and now it is black. I have tried EVERY troubleshooting option that has been recommended by the Fitbit community forum, and nothing has worked.

 

Please advise

 

 

Moderator edit: subject for clarity 

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‎02-18-2021 13:56 - last edited on ‎06-18-2025 08:19 by Fitbit Moderator

‎02-18-2021 13:56 - last edited on ‎06-18-2025 08:19 by Fitbit Moderator

Welcome to the Fitbit Community, @Kari101.

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend to get in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

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