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Versa Lite blank screen

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‎01-11-2022 13:01 - last edited on ‎01-11-2022 14:12 by Fitbit Moderator

‎01-11-2022 13:01 - last edited on ‎01-11-2022 14:12 by Fitbit Moderator

The screen on my versa Fitbit has stopped working, it turns blue when the side button is pressed but nothing comes up, it vibrates when button is pushed but again nothing happens just a blue screen, sometimes lines come across the screen too. Any ideas what this could be or how to fix it please?

 

Moderator Edit: Clarified subject

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‎01-11-2022 14:13 - edited ‎09-02-2023 07:35

‎01-11-2022 14:13 - edited ‎09-02-2023 07:35

Hi there, @Hev23. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-11-2022 14:13 - edited ‎09-02-2023 07:35

‎01-11-2022 14:13 - edited ‎09-02-2023 07:35

Hi there, @Hev23. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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