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Versa Lite clock error message

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‎11-27-2020 08:35 - last edited on ‎11-30-2020 17:33 by Fitbit Moderator

‎11-27-2020 08:35 - last edited on ‎11-30-2020 17:33 by Fitbit Moderator

Last night November 26th 2020 sometime, my watch started showing me a Clock error message. Followed a bunch of answer's on who to troubleshoot it; now all my watch does is sit on the Fitbit logo screen, but instead of it being blue in the logo it's white. I've had my watch for a little over a year, and really love it; please help I use my watch to monitor my heart rate (where my heart rate beat's faster than normal due to a medical condition).

 

Moderator Edit: Clarified subject

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‎11-30-2020 17:32

‎11-30-2020 17:32

Hi @JamestankP, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post, your effort and patience trying some troubleshooting steps before posting over here are also appreciated. I was informed by our Customer Support team that you already contacted them via email and they are reviewing your case information to assist you accordingly. Please keep an eye on your email inbox because they'll be in touch with you soon.

 

I'll be around if you need anything else.

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