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Versa Lite displaying red X

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‎10-14-2020 08:24 - last edited on ‎10-14-2020 20:02 by Fitbit Moderator

‎10-14-2020 08:24 - last edited on ‎10-14-2020 20:02 by Fitbit Moderator

I do not know what happened to my watch that it never works and it asks me to update, but in the middle of the download I see an X and so on all the time help me

 

Moderator Edit: Clarified subject

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‎10-14-2020 20:02

‎10-14-2020 20:02

Hi @wfaalzaydy59, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that the red X your Versa Lite is currently displaying is because the firmware update process was interrupted or it wasn't properly installed on your device. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.  

 

I'll be here if further assistance is needed.

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‎10-14-2020 20:02

‎10-14-2020 20:02

Hi @wfaalzaydy59, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that the red X your Versa Lite is currently displaying is because the firmware update process was interrupted or it wasn't properly installed on your device. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.  

 

I'll be here if further assistance is needed.

Best Answer