Versa Lite does not start up

[Aghili]

My versa did not work properly. The screen did not react when I touches it and so on. I restarted it. But it does not work at all any more. I just get a massage that it needs to sync even though it does not do it when I try. What can I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Aghili, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the screen issue that your Fitbit Versa Lite is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I would like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your Fitbit Versa Lite from scratch and see if the issues get fixed.

Keep me posted on the outcome.