Versa Lite firmware update

[JanetJohnson]

I’ve just received a replacement Versa Lite as my other one would not sync after trying all options, as I’ve only had it 4 months I was sent a replacement, although I noticed that iit is a reconditioned one, not new.  My app is now saying there’s an update available & I’m worried that if I update it I will have the same problem again. What should I do?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @JanetJohnson, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. If you're experiencing syncing difficulties with your replacement Versa Lite, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Keep in mind that we always suggest our users to keep their Fitbits up to date. If by any chance you experience an issue after doing so, please do not hesitate to let me know.

I'll be here if further assistance is needed.

[JanetJohnson]

I think you’ve misunderstood my post, I’m not having syncing difficulties with my replacement Versa Lite, it was my old one which was the problem. My point was I’m worried that if I update my new one I will start having the same problem. Reading through this forum, many people are having problems syncing sine the latest update