Versa Lite freezes

[Ena1]

Since April 23, my Fitbit has been freezing multiple times a day. Why?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome back to the Fitbit Community, @Ena1.

I am sorry to hear your Versa Lite freezes multiple times a day. Thanks for trying to resolve this, I'll be glad to investigate the issue and help. I recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

Let me know how it goes, I'll be around. 

[lyndy1017]

Thank you for your input. I had issue again this morning where I had to re-boot watch 5 times before I was able to swipe between screens.

I went online and chatted with a tech. They had me do a factory reset and my watch completely crashed. Huge red X in middle of screen and after numerous more re-boots and factory resets, I was never able to save it.

Shipping it in to factory in Indiana.

I was using the stock clock that came with the watch

Just wanted to update you

Sent from my iPhone

[Ena1]

Thanks for the information. I will try once again and if it screws up
again I will also ship it. Thanks again.

Ena1

[LiliyaFitbit]

Hi @lyndy1017 @Ena1, thank you for your replies.

@lyndy1017 I appreciate your efforts and the additional details. I am glad to hear you're working with our Support team regarding this issue. Thank you for posting the update here. 

@Ena1 thank you for your troubleshooting efforts. Please don't hesitate to get back if you continue experiencing difficulties with your watch, I'll be glad to assist you further. 

I'll be around if you have any questions.