Versa Lite has condensation

[TerriBurg]

I have had my versa for about a year and a half, never gotten it wet. I forgot to take it off when showering once and a day or so later the battery died and I attempted to charge it and it will not charge. There is condensation on the sensors on the bottom of the watch and it looks swollen, like there is a bubble under it, if that makes sense. Is there anything I can do about getting it repaired?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@TerriBurg Welcome to our Fitbit Community. I totally understand how you feel about the condensation issue that your Versa Lite has experienced.

I noticed that you contacted our Support team and they assisted you via chat. In case more assistance is needed in regards this issue, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

See you around.

[TerriBurg]

I did not receive a number from them and they did not follow up sending me the information to do warranty which is why I called in. 

Sent from Yahoo Mail on Android

[JuanJoFitbit]

@TerriBurg I know how you feel about this. Please check out your email account since our Support team sent an email with some instructions. Please reply to their email.

See you later.

[GrisB]

Good Afternoon

They gave me a Fitbit Versa and everything was vwry good, until today it suddenly startd to get hot and suddenly turner off, i take it off and i see that is has condensation on the sensors, i did not get wet but it was probably with sweat.

What i can do?

I from México

Thanks

[JuanJoFitbit]

@GrisB Thank you for joining us in our Fitbit Community. Since you mentioned that your Fitbit Versa got hot, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[GrisB]

I try to connect to the chat and it tells me that it is not available

[JuanJoFitbit]

@GrisB Thank you for getting back. Please clear the browser's cache and cookies of your phone or computer. After this, try to connect with our chat again and see if you can get in touch with them.

Hope this helps.