help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite hasn't synced since initial setup

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2019 09:26 - last edited on ‎07-23-2019 20:08 by Fitbit Moderator

‎07-19-2019 09:26 - last edited on ‎07-23-2019 20:08 by Fitbit Moderator

Brand new. Just fully charged it last night and went through setup. Everything appeared to go fine. Now, despite being all day sync, it says it last sync'd at 5:47am. Manual sync does nothing. I try to load apps or change watch face, I get error that it is not connected. I have restarted the phone and watch. Bluetooth says it is paired. Can't say I've seen any notifications on it yet either. So frustrated with Fitbit right now. I decided to give this product a chance after having owned several fitbits in the past, but I wanted more smartwatch capabilities. This seemed to fit the bill. But brand new out of box it can't sync???? And no support avenue in the company other than this "community"? Asinine.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-23-2019 20:17 - last edited on ‎09-10-2024 06:26 by Fitbit Moderator

‎07-23-2019 20:17 - last edited on ‎09-10-2024 06:26 by Fitbit Moderator

Hi @BrotherG, welcome to the Community. It's great see a new member around. I'm sorry for my delayed response. 

Thanks for the troubleshooting steps that you've tried. I totally see where are you coming from, and I'm sorry that you've gone through this situation. This shouldn't be happening, and I'll help you out with this. As you may know, there are some factors that may prevent your Versa Lite from syncing, so make sure of the following:

  • Your phone is a fully supported device. 
  • Your phone OS and the Fitbit app are updated.
  • Your Fitbit device and phone are within 20 feet.
  • To avoid any interference, turn off other Bluetooth connections when not in use.
  • If you use more than one device to sync, make sure the other device isn't nearby.

If those conditions are met, please give a try to the following troubleshooting steps:

  1. Remove your device from the Bluetooth settings.
  2. Close the Fitbit app from the open apps, and reboot your phone one more time.
  3. Make sure your phone is connected to a strong WiFi connection or mobile data.
  4. Open the Fitbit app, tap on the account icon and setup a device.
  5. Choose the Versa Lite, and tap on replace device.
  6. Follow the onscreen instructions.

Let me know how it goes.

Best Answer
0 Votes

‎09-17-2019 19:59

In response to LizzyFitbit

‎09-17-2019 19:59

Hello having same issue, tried your steps but not working and watch still not being detected

Best Answer
0 Votes