Versa Lite is having charging issues

[Jeffysgirl]

My versa stopped working last night and I thought it needed charging, but this morning it was still dead and kind of warm. My friend bought it for me in September 2019 and I can't get it to turn on, charge or anything, can someone help? What is the warranty on these?

Moderator edit: updated subject for clarity

[RozSweeney]

The same thing happened to my Versa Lite today.  The app shows it is 100% charged, but I can't get anything to display on the screen.  I've had mine since about August of last year.  This is very disappointing.  Hopefully someone will have some answers for us.

[Ambient60]

Mine has not sync'd since 9 a.m. today.  It also is loosing time. Right now it is 11 minutes behind.  Not happy.  I got it to sync yesterday by deleting the app. I guess I should be happy at least the counters are working.  Other than that it's not even accurate as a watch.

[MoiraLo]

 I have exactly the same problem.  Bought in August and now not working at all.  

[SandraD630]

I have the same problem. I just bought it in January and it stopped working a few days ago. 

[MoiraLo]

I’ve tried everything to get it going again! Plug it in and it says 100% but dies as soon as I take it off the charger

Sent from my iPhone

[nannykaren]

I have just replaced my Versa Lite today for the 4th time since February!!!!

I have just set it up and half the things it's supposed to do are missing. I'm so angry and fed up. My one that I just replaced had so many features on it and at this point in time my new one is a basic pedometer.

[Jeffysgirl]

I contact Fitbit and I'm sending it back for them to fix.

Thanks!
Barb

Get Outlook for Android

[Ambient60]

Activated it January 4th. Got it on HSN and just paid it off.

[hollyjomo]

I'm glad I'm not the only one! I've had this Fitbit less than a month and the display just suddenly stopped working. I tried all the troubleshooting options and it still isn't working. 

[nannykaren]

@Jeffysgirl Excellent. I hope you get success. I replaced mine yesterday and afte
setting it up there is so much missing from it, it will be going back
today. This will be my 5th since February.!!!!!

[nannykaren]

@hollyjomo That has been the problem with all of mine too. I got my new one yesterday, has none of the features of my broken one, only has 5 exercise modes, not 15 as advertised and when I rang Fitbit she told me it was old software and cant be updated. How ridiculous. I hate it and wouldn't recommend Versa Lite to anybody

[Lisssssssaaa]

Mine is doing the exact thing! I had to disconnect the bluetooth connections, and did a factory reset and now it won't even find it or connect. It also gets to 30% on the new firmware update an fails...

[889reem]

I suffer from the same problem 10 days ago, did you find the solution? Really, I am very disappointed

[Ambient60]

Nope haven't gotten it working and I folleowd troubleshooting for android
phone and Windows 10 since my computer has bluetooth.

I got an email saying fitbit was opening a ticket because I had commented
that the wristband had given me a red mark. Which really doesn't mean
anything since my Versa is worthless.

[MarreFitbit · Accepted solution]

Hello everyone! I apologize for the late response. I'm sorry to hear that you've been having issues with your Versa Lite smartwatches. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

I've seen that all of you have a support case, I'm glad to hear that the majority of you are back on track after contacting our Support Team. I must say that I really appreciate all of you are helping each other. For the ones who are still working with our team I'd suggest to keep your conversation with them as they'll know what's the next step to try after everything you have done.