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Versa Lite is showing the wrong time

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‎10-27-2023 15:48 - last edited on ‎10-29-2023 04:13 by Fitbit Moderator

‎10-27-2023 15:48 - last edited on ‎10-29-2023 04:13 by Fitbit Moderator

Need to reset the time

Moderator Edit: Clarified subject

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‎10-29-2023 04:16 - edited ‎10-29-2023 04:17

In response to Guy_

‎10-29-2023 04:16 - edited ‎10-29-2023 04:17

Hi there, @MaryConstance. Welcome to the Fitbit Community Forums. I'll be glad to help you with this!

As @Guy_ has mentioned,  your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. 

With that being said, have you made sure that your Versa Lite is syncing? If by any chance you're running into syncing issues, please see  Why won't my Fitbit device sync? 

If the steps recommended by Guy_ don't work, please try changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Let us know how it goes!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-28-2023 06:10

‎10-28-2023 06:10

Hi @MaryConstance - first go to the Fitbit app App settings and toggle off/on automatic time zone and sync. 

If that doesn't work try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

Author | ch, passion for improvement.

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‎10-29-2023 04:16 - edited ‎10-29-2023 04:17

In response to Guy_

‎10-29-2023 04:16 - edited ‎10-29-2023 04:17

Hi there, @MaryConstance. Welcome to the Fitbit Community Forums. I'll be glad to help you with this!

As @Guy_ has mentioned,  your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. 

With that being said, have you made sure that your Versa Lite is syncing? If by any chance you're running into syncing issues, please see  Why won't my Fitbit device sync? 

If the steps recommended by Guy_ don't work, please try changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Let us know how it goes!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes