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Versa Lite is unresponsive

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‎07-19-2023 08:26 - last edited on ‎07-20-2023 05:48 by Fitbit Moderator

‎07-19-2023 08:26 - last edited on ‎07-20-2023 05:48 by Fitbit Moderator

I charged my watch last night as usual, but when I put it on this morning, nothing was working.  No response to the power button, no syncing to my phone.  The only thing that happens when I hold the power button is that the Quick Settings menu comes up...


Moderator Edit: Clarified subject

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‎07-20-2023 05:49 - edited ‎07-20-2023 05:50

‎07-20-2023 05:49 - edited ‎07-20-2023 05:50

Hi there, @anastasi55. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎07-20-2023 10:12

‎07-20-2023 10:12

Mine stopped showing correct time so I tried switching to google as prompted. Now it counts steps even when I’m not wearing it!!

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