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Versa Lite loosing Bluetooth connection

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‎01-08-2021 17:04 - last edited on ‎01-13-2021 17:01 by Fitbit Moderator

‎01-08-2021 17:04 - last edited on ‎01-13-2021 17:01 by Fitbit Moderator

Took versa lite off charge and lost blue tooth connection, now the versa lite only show music bluetooth options, gave lost the ability to select blue tooth and pair on the watch.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-09-2021 00:07

‎01-09-2021 00:07

HI, first steps are to reboot the watch and the phone

 

Logout of Fitbit app [click profile photo, top left, scroll to bottom]

Shut down watch [ Swipe left, Settings, at the bottom, Shutdown]
Reboot phone
Start watch [Hold button till it vibrates and wait for Logo and clock to appear]

 

 

Hope this helps

Author | ch, passion for improvement.

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‎01-13-2021 17:03

In response to Guy_

‎01-13-2021 17:03

Hi @Helsieb, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the connection with your Bluetooth.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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