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Versa Lite not receiving notifications

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‎12-26-2020 11:06 - last edited on ‎12-27-2020 21:31 by Fitbit Moderator

‎12-26-2020 11:06 - last edited on ‎12-27-2020 21:31 by Fitbit Moderator

I got my watch yesterday, and all was working fine but then notifications for text/Snapchat stopped coming through and I checked the app and it says "notification service not running. A phone restart is required to re-enable notifications on your tracker". I have tried restarting my phone and it is still saying the same thing. 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-27-2020 21:31

‎12-27-2020 21:31

Hi @Ksimpson20, welcome to the Community Forums.

 

I appreciate the details that were shared in your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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‎12-28-2020 06:26

In response to RicardoFitbit

‎12-28-2020 06:26

Hi thanks for your reply. 

I'm using the Huawei Nova 5t.

Ive tried messing about with different things and it seems to be OK just now, but I get the feeling if I change anything too much it'll keep doing it. I first experienced it on the day I got the fitbit (Christmas day).

 

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‎12-28-2020 17:55

In response to Ksimpson20

‎12-28-2020 17:55

You're welcome @Ksimpson20, your reply is also appreciated.

 

I'm happy to know that your issue was solved after changing some settings of your Huawei Nove 5T. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

I'll be around, it was a pleasure to assist you.

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