Versa Lite not tracking steps

[daperk56]

Greetings,

My Versa Lite stopped tracking correct steps.It's not logging correct time on workouts either.

Any suggestions

Darlene

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @daperk56, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

[DoobeeEnt]

This solution did not work for me as mine is still not working even after multiple resets