Versa Lite not turning on

[Anil_jaiswal]

My Fitbit Versa Lite is not starting from three to four days and I mailed the situation to support Fitbit but nothing happened they all are tolerating me and I am not able to get the proper solution of that thing , the call is not connecting and whenever I try to call there is no pick up of the phone and they say  that we cannot pickup your call right now and the phone disconnects I am totally fed up .please help me my watch is not starting , it is in warranty period also but no solution is coming throughout the problem . I tried everything about  switching it on and off restarting the watch trying to connect to the charger but nothing happens the Fitbit logo appears and then disappears and nothing happens I tried to factory reset also the watch but it is not working help me I am fed up. I am from Indore Madhya Pradesh India .

Moderator Edit: Clarified subject

[Rich_Laue]

Hello @Anil_jaiswal are you saying that the watch isn't turning on?

Do you hold in the button?

Does the unit charge?

[Anil_jaiswal]

I holded the button but nothing happens . When i plugin in to charge , fitbit logo papers but nothing goes further , the logo satys for sometime and then dissappers . Today i charged my watch , the logo appeared and then 0℅ battery logo came , I charged it about 2 hours but the watch isn't turning on .

[Anil_jaiswal]

Months ago I posted a problem with my versa lite starting problem which was in warranty period , I had a couple of e-mail conversation with the fitbit support system and the conclusion they gave to me was the replacement of my watch . Then I received an email that my replacement is on the way . I was very happy . But after about 3 weeks there was no update of my order and I was also unable to trace it . Finally when I decided to talk to the support community , I made the call and the lady on the call told me that my replacement has been processed and it is in China and because of the courier service which is stopped from China to India my replacement is in China . I asked her that how many days more would it take , she told me that that she can't say anything it may take a week or two weeks or even a month . Today , after 40-45 days I have no update of my watch . Please community system help me I want my watch . Nearly 3 months passed and I haven't wear my watch . Help me please ☹️☹️☹️ .

Moderator Edit: Formatting

[Odyssey13]

Hi @Anil_jaiswal  the community is made up of members who use Fitbit devices. We might be able to respond to some questions, but we don't have the ability to help you in this matter. It seems the problem is with the courier service and China. I've notified a moderator to stop by to assist you to see if they can find out anything more.

[Anil_jaiswal]

I appreciate that you sanctioned my replacement . But now as the days are increasing I am furious to know that when my watch will come and I can continue with my exercises and join the community . So please tell me that what can I do and how much more time should expect . Or how can I contact to the courier service . Or tell me that how can I get the watch .

[Odyssey13]

@Anil_jaiswal  the Fitbit Moderator, who has been notified about your post, is the only one who might be able to assist you. They can get with customer support to ask about this. As for the courier service, I"m not sure there is a way to contact them. It's the weekend, so give the moderator some time to respond to this post. They stay busy with all the posts in this large forum.

[LizzyFitbit]

Hi @Anil_jaiswal. Welcome back to the forums. @Odyssey13, thank you so much for bringing this thread into my attention.

@Anil_jaiswal, thanks for taking the time to share your feedback about your replacement order and your interaction with our Support team. I'm sorry that you're going through this situation. As @Odyssey13 mentioned, it seems to be an issue with the courier service and China directly. Nevertheless, I went ahead to update your details with our team so they can look into your order's details and get in touch with you via email. Due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

I'll be around if you need anything else.

[SteveCoatney]

These forums are very useful, but I find when I finally need to get to Customer Support, a chat session seems best for my purposes, especially in these times.   Phone and email seem quite a bit slower.   Plus, you can download a transcript of the session for future reference, with any detailed instructions.

Best of luck with it.  I've been considering upgrading to a Versa 2 as a replacement for my Charge 3, which has recently failed.   I was going to use the 50% off on a different model, under warranty.   But if China is not able to ship them any time soon, I'll reconsider.   I'm very interested in what you find out.  Please keep us posted.

[LizzyFitbit]

Hi @SteveCoatney. It's great to see you around the forums.

Thanks for sharing this great suggestion about getting in touch with our Support team via chat to receive a quicker answer, as well for your interest in the Versa 2. What I'd suggest is to check our authorized retailers list in case you prefer to visit one of those stores to make your purchase. Our team continues working on our products and services to improve the experience of our members, and your comments won't be taken for granted.

I'll be around if you have more questions.