help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite not vibrating when reaching goals

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-11-2020 14:04 - last edited on ‎02-13-2020 12:52 by

‎02-11-2020 14:04 - last edited on ‎02-13-2020 12:52 by

I just got a Versa lite less than a week ago and already it is not vibrating or showing the alert on screen when I reach my active hours goal or step goals. I restarted it at least five times today and it then vibrated once and showed I reached my hourly step goal, but I’ve apparently had five active hours and I only got alerted to one. I don’t want to do a factory reset on it but I don’t know what else to do. I’ve checked all my settings and it’s set up right. I’m so disappointed I’ve only had it under a week and it’s already not working. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-13-2020 12:51

‎02-13-2020 12:51

Welcome to the Fitbit Community, @ajac815. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your new Versa Lite is not vibrating or showing the alert on screen when you reach your active hours goal or step goal. Thank you for your troubleshooting efforts and for letting me know that the watch vibrated once after you restarted it. I understand how frustrating this is for you as you've only had the watch under a week. I recommend following the steps from this help article in order to test your device’s vibration motor: Why didn't my Fitbit device alert me?

 

Let me know if the issue persists, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes