Versa Lite not working after swimming

[Nitiphong]

Anyone ever swim with Fitbit Versa Lite?

I saw at the box said swim proof, so I try swimming with lite. After that my lite automatically turn off and on by itself. Now it's dead. Maybe my lite is too old. Bad.........

Moderator edit: personal info removed/format 

[WilsonFitbit]

Hello @Nitiphong. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information and for reading information about your Versa Lite. At this time, I'd like to let you know that most Fitbit devices are water-resistant to 50 meters and they're designed to be swimproof and stand up to even the sweatiest of workouts. For more information and recommendations about how to swim with a Fitbit device, please check: Can I swim or shower with my Fitbit device?

For additional tips on how to clean and dry your Versa Lite, please check this link: Wear & Care

On a side note, I've moved your post to the Other Versa Smartwatches board so you can have more chances to get more information about your question. 

Hope this helps. 

[Nitiphong]

My apartment swimming pool is 5 ft - 14 ft

[Nitiphong]

Thanks you for your reply. I swim freestyle on the pool surface in the standard pool in Texas apartments, which is deep around 5-14 ft.

However, I still love Fitbit that is good product because their battery is longer than it said. I had used 13-15 months, but the battery life still be 5 days. If I have to buy a new watch, I will buy other Fitbit beside LITE, which is swimmable on the pool surface. 

Thankyou to remind me to avoid diving under 50 meters, but I will practice more. I don't believe that my first week beginner swimming skill can dive at that deep.

[Nitiphong]

I charge today show me data not cleared Sync & try again

However, home button is not working.

Moderator Edit: Merged posts

[WilsonFitbit]

@Nitiphong Thank you very much for your reply. 

I also appreciate the time you've taken to provide feedback about the Versa Lite. At this time, I'd like to let you know that if the inconvenience along with the issue related with the button persist, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

See you around. 

[BeautyOrtiz13]

Hey there! I went swimming on Wednesday and now just out of nowhere my fitbit versa Lite screen just went blank. It was at 46%. I've used it to shower, wash my dishes and as a timer to help me in potty training my nephew. Now I can't get it to come back on. I've updated the fitbit app as well. Thanks

[WilsonFitbit]

Hello @BeautyOrtiz13. Welcome to the community forums!

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I've noticed that you have contacted our Support Team and they were able to provide information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

See you around.