Versa 2 is having syncing issues

[Heathermcphee]

I am new to having the versa 2 Fitbit and its came disconnected how do i sync it back to my phone

Moderator edit: subject for clarity

[MacBean]

From this page:

https://myhelp.fitbit.com/s/home?language=en_US - I found this information:

"We identified a temporary interruption to syncing and receiving notifications from the Fitbit app on your Android phone. Thanks for your patience while we work to fix this."

I chatted via IM with someone on the support team and was told they are working on the issue. Would have been nice to know there was a known issue before I spent lots of time troubleshooting, including uninstalling and removing the Fitbit app from my Samsung phone. I was told there is no estimated time for the fix to be implemented.

[WilsonFitbit]

Hello @Heathermcphee, @MacBean. Welcome to the community forums. @MacBean Thank you very much for your great input. 

@Heathermcphee Thank you for the detailed information. Adding to the post above, I'd like to let you know that an update regarding this inconvenience with Android devices was posted today. For more information, I recommend visiting this thread. 

@MacBean I'm sorry for the experience and thank you for providing your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

See you around. 

[LadyHarp]

My Fitbit Versa 2 is still not syncing to my iPhone 11. It has been over a week. I depend on my Fitbit to be sync with my WW app. My Versa 2 is less than a year old. 
I have worn a Fitbit since the first clip on tokens were developed. Gradually, I purchased the more expensive Fitbit watches because wearing it was working for me. 
My daughter switched to an Apple Watch and says I should do the same. What do you think?

[WilsonFitbit]

Hello @LadyHarp. Welcome to the community forums. 

I'm sorry for any inconvenience caused and thank you so much for taking the time to report the inconvenience and for any steps you've tried. At this time, if your Versa 2 isn't still syncing after following the steps from this help article, I recommend contacting our Support Team for further assistance. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. On a side note, I appreciate the feedback you provided. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

See you around.