Versa Lite not working properly

[Kyates5]

Received this Versa Lite for Christmas after my Charge 2 started taking on water behind the plastic in the display making it not readable.  I have to say, this thing totally sucks.  So far...

1) barely tracks heart rate

2) glitches and freezes since day 1 - I am always forced to restart it. 
3) barely ever tracks sleep

if heart rate isn’t tracked then calories won’t be accurate.  The MAIN reason I wanted this was sleep and heart rate.  I feel stuck with this crappy thing now and it was a gift so no way to return it.   I LOVED my charge, but Maybe time to look somewhere other than the FitBit brand.  

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Kyates5 Welcome to the Community. Sorry for the delayed reply. 

I appreciate the time you took to share your experience with Versa Lite. Sorry to hear that you're experiencing this with your watch. 

I've shared your post with our Support team and they've mentioned you already a case with them. Please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.