Versa Lite replacement feedback

[SMart101]

I bought my Versa Lite only 6 months ago. Within the first few weeks, the screen stopped responding (touch screen wouldn't work), I was provided a replacement. After a few months the battery wouldn't charge, I was sent a replacement. I have only had the 3rd replacement for a few days and the battery wouldn't charge and the screen stopped responding...I have another replacement on the way (this will be #4)… Is anyone else having similar issues with their devices?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SMart101, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa Lite went unresponsive. However, I'm glad to hear that a replacement unit was sent. I totally understand how you feel about this.

Please don't hesitate to get back if you need further assistance with your new replacement.

We really appreciate your feedback since this helps us to keep improving.

See you around.

[SMart101]

Thanks for the reply. My replacement has not yet been sent, I have been waiting for a few weeks now. I am finding the experience very frustrating, are the replacements refurbished? To have one arrive and then not work in a matter of days....now waiting  for ANother replacement to be sent 😞 I've been without a working device now for such a long time....

[JuanJoFitbit]

@SMart101, I'm sorry for the delayed response. I apologize for the replacement order issue. I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they sent you an email yesterday. Please check out your email account and reply to their email in case you have additional questions.

We appreciate your patience and feedback since this helps us to keep improving.

I'll be around if any question arises.

[AlaskaJedi]

I honestly feel like the warehouse handling replacements is just sending the returned units back out as replacements.  I am waiting on my 5th Versa 2, mine have all had issues with HR tracking being wildly inaccurate and missing thousands of steps.  I wish I was still within my return window when I first reported the issues I kept getting sent links to help articles on how to restart my device (really difficult to hold one button for 10 seconds...) and the first replacement took about three weeks to fulfill, and now I am outside of the 30 day window.  Now I have a 200 dollar fitness tracker that isn't capable of tracking fitness data but it has Alexa because that makes sense...

[SMart101]

Hi again,

Yes, they did email me.. However an email just aploigising for the delay and not providing any insight on when I will actually receive my replacement etc etc isn't helpful. 

Cheers

Sarah 

[SMart101]

I fell your pain! I don't think I'll buy another fitbit again...