Versa Lite replacement stopped working

[CrystalDavisWil]

As the subject line indicates this is my THIRD device and SECOND replacement of the Fitbit Versa Lite. The issues I am having with the current device is as follows:

The screen randomly flashes

It will not hold a charge. I can charge it to 100%, not wear it, and the battery would be low before half the day is over.

The heart monitor is not working, which I use daily when exercising.

It seems to not be really tracking anything 

I've tried cutting the device off, resetting the device, and reconnecting the Bluetooth to no avail. Please advise as to what I should do. I've had to go back to using an old Polar watch with the chest strap to track my workouts and manually enter them on the Fitbit app. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @CrystalDavisWil, welcome to the Community Forums. I'm sorry to hear that you're going through this situation with your Versa Lite replacement. I appreciate you took the time to try fixing the screen, heart rate, and battery of your watch prior to posting here, I'll be glad to continue assisting you. 

As per the description of your post, it seems that your watch may have insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. Please note that for best results, don’t leave your device plugged in on the charger longer than overnight.

If you haven't done so yet, I suggest taking a look at this help article: Can I extend my Fitbit device's battery life? 

On the other hand, if you have charging difficulties, please check the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

About the heart rate that stopped working, I'd like you to please confirm that the heart rate settings on your watch is "On". On your device, open the Settings app > Heart Rate > tap to turn the setting On.

If the heart rate is On, I'd recommend trying the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

The restarts recommended above should also help with the screen that is randomly flashing. 

Hope this helps. I'm looking forward to your response, keep me posted.

[CrystalDavisWil]

Hello,

Thank you for your response. Unfortunately, your suggestions did not work. I cleaned the back of the watch and the charging port as directed. However, I don’t think that’s the issue. The device will charge fully to 100%, but I think because the screen flashes off and on and remains lit constantly (even when blank), it is causing the battery to run out quicker. I went through the steps for fixing the heart rate monitor. It did not help either. The green light was working sporadically, however, the heart rate is inaccurate. I jogged in place and my Polar device read 120bpm, while the Fitbit read 86bpm. I think its tracking my step accurately, but that is about it. Please advise.

Thank you.

Sent from Mail for Windows 10

[MarreFitbit]

Hi there @CrystalDavisWil, thanks for the update. I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 😉