Versa Lite resets itself

[Lesmeg]

Having to keep resetting watch more than once a day. Any suggestions what is wrong?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lesmeg. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Versa Lite. Thank you for your efforts to resolve this. If your watch is resetting itself, I recommend performing a restart by following the steps from this help article: How do I restart my Fitbit device?

If the issue persists, try switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

Let me know how it goes, I'll be around.

[rlhilton59]

I am seeing the same issue.  Multiple times a day at seemingly random times, the Versa Lite reboots itself.  I have tried multiple clock faces and it happens with all of them.  I have gone through a factory reset and the problem is still there.  Are there some logs I can look at that might give clues?  Is this a hardware failure?

[LiliyaFitbit]

Hi @rlhilton59, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. 

I appreciate your efforts to resolve this and I am here to help. I would like to confirm if you've tried to do a restart by following the steps from this help article: How do I restart my Fitbit device?

I understand your concern and before considering other options, I recommend changing the Screen Wake setting to manual as some users reported that it helped them resolve the issue. You can find the steps to change the Screen Wake setting in this help article: How do I see the time on my Fitbit device?

Looking forward to hearing back from you. 

[rlhilton59]

I actually did more than a reset.  I did a factory reset.  From the watch, settings->help->about->factory reset.

I set the screen wake to manual as suggested and have not had the problem for several days.  But it is annoying to have to use both hands to see the watchface.  So it has something to do with detecting when to turn on the screen.  Is this likely a hardware problem?  Or is there a chance for a firmware fix?

[LiliyaFitbit]

Hi @rlhilton59, thank you for your reply. 

I appreciate your efforts and the additional details. I am glad to hear you haven't had the problem after changing the screen wake to manual. I understand that this is not convenient and would like to advise that this information has been reported to our team and we're investigating this. I appreciate your feedback and recommend to keep your Fitbit device and app up-to-date since these updates provide feature enhancements and product improvements. Thank you for your understanding. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Let me know if you have any questions. 

[rlhilton59]

Update: The latest update seems to have fixed the issue.

[LiliyaFitbit]

Hi @rlhilton59, thank you for your reply.

I am glad to hear the latest update seems to have fixed the issue. Thank you for posting the update here. I appreciate your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!