Versa Lite's touch screen won't respond

[And42]

My versa lite is not letting me change my screen brightness, Do not disturb or screen wake settings on the watch. They are dimmed, compared to the other options and don't do anything when I touch or swipe them. Can someone point me in the right direction please? 

Moderator Edit: Clarified subject

[JohnnyRow · Accepted solution]

You might have 'Sleep Mode' turned on.

See Adjust settings .

Sleep Mode

When you turn on the sleep mode setting:  Notifications don't cause the watch to vibrate or the screen to turn on.  The screen's brightness is set to dim. The always-on display clock face is turned off (on watches that support it). Turning your wrist won't cause the watch's screen to turn on.  You see a sleep mode icon at the top of the screen when you swipe down to see your notifications. To schedule sleep mode to automatically turn on during certain hours, open the Settings app and tap Sleep Mode > Schedule. Sleep mode automatically turns off at the time you schedule, even if you manually turned it on.  You can't turn on do not disturb and sleep mode at the same time.

[And42]

Cheers. All sorted. Thank you

[emmawilson99]

I’m having this exact issue but can’t for the life of me find anything about a ‘sleep mode’ there’s nothing in settings 

[MarreFitbit]

Hi there @emmawilson99, welcome on board. Thanks for reporting that you're also having trouble with your watch's screen. 

While reading your post I was wondering if you're trying to find this setting on your Versa itself or in the Fitbit app? Note that the Sleep Mode is on the watch. Open the Settings app and tap Sleep Mode > Schedule. 

If you try the above steps with no avail, please try the suggestions below:

• Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
• Restart your watch by following the steps from this help article: How do I restart my Fitbit device?