Versa Lite screen issues

[Diyanna]

My Fitbit is not turning on and when it does, the clock doesn't work, it glitches and I have tried everything to turn it on without it glitches it has been like this for 3 days.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @Diyanna, welcome to our Fitbit Community. I'm sorry to hear about the screen issues that your Versa Lite has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, please restart your Versa Lite in case you haven't done so. To do so, follow the steps listed in this help article and see if the screen issues get fixed.

Looking forward to your response.

[Diyanna]

Hello I was able to get my fitbit sent so I can get a replacement because I
have tried everything and still doesn't turn on.

[SunsetRunner]

I've had my screen go blank a few times. My workaround is to go into the app and change the clock face. Once it syncs, it comes back on and I can change it back to my preferred clock face. Works every time.