Versa Lite screen issues

[kperalta22]

I got my Fitbit versa lite for Christmas but just started using it in February. I wore it pretty much everyday and loved it but for some reason a couple days ago I woke up with the screen issues. The screen looks just fine after turning on with motion then a few seconds after it becomes pixelated. Then lines show up all through the screen till you can’t see anything anymore till the screen turns off. But when it turns back on again with motion it’s totally fine for a few seconds and repeats the process of being pixelated again. It seems like all the functions still work like steps, heart rate etc and I still get my notifications on it but the screen is totally messed up. I have a screen protector on it and don’t remember banging or dropping it so don’t know what’s going on. I’ve also did the reset twice.  

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @kperalta22, welcome to our Fitbit Community! Regarding the screen issues that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat and email. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.