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Versa Lite screen went blank

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‎04-29-2021 02:14 - last edited on ‎04-30-2021 05:42 by Fitbit Moderator

‎04-29-2021 02:14 - last edited on ‎04-30-2021 05:42 by Fitbit Moderator

Hi. I got a Fitbit versa Lite for Christmas 2019.

 

Last week, it went from working perfectly to suddenly the screen going black but with faint streaks of glowing colour . Vibrations were still happening, and the watch was still synced to my phone, but there was no display on the watch itself. After a few hours of pressing buttons, even the glowing streaks disappeared and now the watch is just off.

 

Please advise - should I still be under warranty? Is there anything I can do?

 

Thank you

 

 

Moderator Edit: Clarified subject

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‎04-30-2021 05:43 - edited ‎11-04-2023 10:24

‎04-30-2021 05:43 - edited ‎11-04-2023 10:24

Hi there, @SpunGold1475. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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