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Versa Lite screen won't respond

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‎08-22-2021 13:00 - last edited on ‎08-23-2021 07:27 by Fitbit Moderator

‎08-22-2021 13:00 - last edited on ‎08-23-2021 07:27 by Fitbit Moderator

About 5 days ago I woke up and my Fitbit screen was black. This has happened a few times so I held the back button to reset it and that worked but then I started losing time on my watch. By the time I got home from work I had lost almost 15 minutes of time on the watch. I googled a solution how to fix it but that didn’t work. I then realized I needed to update my tracker, so I plugged in my Fitbit to charge a bit and then after proceeded to update my tracker. After the update the screen never came back on. I still receive my notifications on it and I can swipe through the other pages, change my music and such but I have no clock, no step count, heart beat monitor, etc. Unless I open my app then my steps and everything else update. When I receive a text on my watch it stays there until I receive another. I’m very frustrated as I didn’t realize how much I checked the time for documents at work, and actually checked to see how many steps I had done, etc. Please help!! 

 

Moderator Edit: Clarified subject

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‎08-23-2021 07:29

‎08-23-2021 07:29

Hi there, @BeccaD1491. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

I've seen that you reached out to our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact them back by providing the case number you were giving during your chat so our team can continue assisting you. 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎08-23-2021 07:33

In response to MarreFitbit

‎08-23-2021 07:33

I haven’t received any assistance with this issue. I’ve done all that I can think of troubleshooting wise in my end.

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