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Versa Lite screen won't swipe

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‎03-24-2019 11:32 - last edited on ‎03-25-2019 07:45 by Fitbit Moderator

‎03-24-2019 11:32 - last edited on ‎03-25-2019 07:45 by Fitbit Moderator

Only got my Versa lite today and now I can’t swipe?

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎03-25-2019 07:44

‎03-25-2019 07:44

@Carolann58 Welcome to our Fitbit Community! I'm sorry to hear that your Versa can't be swiped.

 

If you haven't done so, please restart your tracker as described in this help article. This will refresh your tracker internally. After this, please try swiping your tracker and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-11-2020 23:25 - edited ‎01-11-2020 23:26

In response to JuanJoFitbit

‎01-11-2020 23:25 - edited ‎01-11-2020 23:26

Versa light still won't swipe and I've restarted it multiple times and applied an update. What next?

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‎01-13-2020 06:49

‎01-13-2020 06:49

Same issues here I have even tried to restart like new and it does not unpair

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‎01-13-2020 06:50

In response to JuanJoFitbit

‎01-13-2020 06:50

I have tried everything to no avail

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‎02-26-2020 19:50

In response to JuanJoFitbit

‎02-26-2020 19:50

I have tried restarting, upgrading the firmware and everything I can think of and still cannot swipe.

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