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Versa Lite setup issues

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‎05-29-2020 21:40 - last edited on ‎09-06-2020 08:59 by Moderator Alum

‎05-29-2020 21:40 - last edited on ‎09-06-2020 08:59 by Moderator Alum

Have tried to set up Fitbit Versa Lite however it is not changing from a screen with the Fitbit logo.. my phone wont recognize it through Bluetooth and the screen on Fitbit wont change or turn off, have tried resetting it but still the same thing on screen.

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-06-2020 09:02

‎09-06-2020 09:02

Welcome to the Forums, @Court48.

 

Thanks for troubleshooting this setup issue. I just wanted to let you know that I have moved your post from the Charge 3 board to the Other Versa Smartwatches board, since I think that here you will be able to see more related topics about this watch.

 

Now about the setup issue you are experiencing, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-17-2023 18:47

‎05-17-2023 18:47

I'm having the same issues. Just received a replacement versa lite watch and it will not change from the logo screen after set up and updating. 

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