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Versa Lite shuts off during Run exercise

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‎01-31-2021 11:22 - last edited on ‎01-31-2021 20:45 by Fitbit Moderator

‎01-31-2021 11:22 - last edited on ‎01-31-2021 20:45 by Fitbit Moderator

My versa lite (1,5 year) shuts off during running even with 100% battery.   After the update. Already 3 times.  It only starts again on the charger.

 

Moderator Edit: Clarified subject

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‎01-31-2021 20:44 - last edited on ‎08-18-2025 09:13 by Fitbit Moderator

‎01-31-2021 20:44 - last edited on ‎08-18-2025 09:13 by Fitbit Moderator

Hi @Kim_run, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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