Versa Lite stopped working after update

[Lormike]

I did an update last night and now my Versa lite is not working. I disconnected it and than connected again but still not working. Battery is fully charged.

Moderator edit: subject for clarity

[NellyG]

Hi @Lormike  Try restarting it several times. Also try a Factory Reset. If they don't  help then you will need to contact Customer Support. 

 Restart your tracker  

Fitbit Support  

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

[Lormike]

Nothing is working

[MrsG919]

Sounds like it is a common problem. I just got off of chat support and they want me to send it in to be investigated. There are a few people posting about this issue on here. Who knows how many people are not reporting the issue in the community. 

[Lormike]

It’s only since I did the update. Before that it was fine.

[MrsG919]

I put mine in rice over night and it is working again. Not sure if that will help yours, but might be worth trying. 

[Lormike]

It didn’t get wet. It just stopped working after I did update