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Versa Lite syncing and screen issues

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‎11-24-2019 13:37 - last edited on ‎12-02-2019 09:01 by Fitbit Moderator

‎11-24-2019 13:37 - last edited on ‎12-02-2019 09:01 by Fitbit Moderator

So, I did the update on the latest software that just came out a few days ago. My watch would not sync with my phone and wouldn't change watch faces and my scree would not turn on unless I pushed the button. After several tries at syncing the watch I restarted it, nothing changed. So I factory reset the watch...I turned it on and it pulled up the "To Start, download Fitbit app." I tried setting it up again on my original account..everytime it would go to update the software it would get to a certain point and fail. I tried restarting it and trying again...still failed. I tried uninstalling the app and reinstalling it, nothing. I tried making a new account and trying to set it up, still nothing. It just keeps pulling up the message telling me to install the Fitbit app. I have no idea what to do now. I've tried clearing the data and cache in the fitbit app. I've tried everything. 

PLEASE HELP. 

 

 

Moderator edit: updated subject for clarity

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‎12-02-2019 09:00

‎12-02-2019 09:00

@SunsetRunner, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Regarding the syncing and screen issues that your Versa experienced, I was able to get in touch with our Support team and was told that they sent you an email with some instructions. Don't hesitate to get back if you have any questions regarding the information requested.

 

See you around.

JuanJo | Community Moderator

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