Versa Lite touch screen not working

[robotjellyfish]

I had my versa lite for about 7 months now and have had the occasional issue with the touch screen on on off but it's been several days now and the touch screen does not respond. I have tried resetting it a bunch of times and it makes no difference. I have no third party app or anything on my fitbit. 

Moderator edit: format

[JuanJoFitbit]

Hi @robotjellyfish, welcome to our Fitbit Community! I'm sorry to hear that your Versa Lite's touchscreen stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀