Versa Lite update software don't work

[FrancescaL]

Hello.I have a Fitbit Versa Lite purchased in the summer.2 weeks ago I encountered the problem of software update. The wach was connected to WI-FI, synchronized in the application, the update went to a certain point, this update stopped at half and no longer loaded. The update was left within 48 hours, being on the phone and not working. I need help.I don't know what to do with it anymore. I'm waiting for the answers. Thank you!!

[SunsetRunner]

Try a Restart and do it several times if necessary.

[FrancescaL]

I have reset it countless times and still do not update.

[SunsetRunner]

I’ve been there over last week and after trying everything and then speaking to Fitbit techs and doing everything again with them, they sent me out a replacement but it is a refurbished unit which I found shocking as my Fitbit was only 6 months old. After I contacted them again and they reassured me it was new, even though it was written on the replacement “Refurb”. They told me they always do it this way, which I find absurd. So waiting on the new replacement again and if it turns out it’s a refurb I won’t be buying Fitbit again. So if you are to get a replacement remember this. 

[FrancescaL]

I understood, I would like to tell me an email address or if you have a site to communicate them my problem. Thanks

[SunsetRunner]

Try Fitbit.com chat