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Versa Lite won't charge properly

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‎08-09-2019 23:16 - last edited on ‎10-02-2019 09:40 by Fitbit Moderator

‎08-09-2019 23:16 - last edited on ‎10-02-2019 09:40 by Fitbit Moderator

Plz help me

My Fitbit Versa edition smartwatch is not taking charger :battery::electric_plug: last 4-5 days.

 

 

Moderator edit: format

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6 REPLIES 6

‎08-10-2019 01:54

‎08-10-2019 01:54

Hi @Paro2201  Try the suggestions in THIS Help Article on charging problems. If that doesnt resolve you issue please come back here.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-01-2019 12:56

In response to NellyG

‎10-01-2019 12:56

Hi my problem is not solve. 

My device is not take a charging cable. 

And I am also try new charging cable but not working my device. Battery is dead last 15 days. Please replacement my versa lite edition device or battery. Please help me 

Thanku

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‎10-01-2019 18:02

In response to Paro2201

‎10-01-2019 18:02

I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-02-2019 09:39

In response to NellyG

‎10-02-2019 09:39

@Paro2201 it's great to see you in our Fitbit Community! Regarding the charging issues that your Versa experienced, I was able to get in touch with our Support team and was told that they sent you an email recently.

 

Please reply to their email in order to follow up and assist you accordingly.

 

Thank you for your help @NellyG.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-31-2019 04:29

In response to JuanJoFitbit

‎10-31-2019 04:29

Can I change battery of my device

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‎11-04-2019 07:39

In response to Paro2201

‎11-04-2019 07:39

@Paro2201 I'm sorry for the late response. However, regarding your inquiry, I'm afraid that the battery is built-in and it can't be changed or replaced.

 

Don't hesitate to get back if more assistance is needed.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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