Versa Lite won't connect to GPS

[FaithHopeLove7]

My Versa Lite won't connect to the GPS on my iPhone 11.  I have done the usual troubleshooting.  Checked all settings, have Fitbit app open when going for a walk, restarted Versa Lite, restarted phone, deleted and reinstalled Fitbit app.  Nothing is working.

[MarreFitbit · Accepted solution]

Hi there, @FaithHopeLove7. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa Lite before reaching out. 

In addition to the steps you've done so far, please try the following:

• Follow the recommendations for wearing your device for exercise. For more information, see How do I wear my Fitbit device?
• Try loosening the band 1 notch.
• Make sure your device doesn't touch your wrist bone.
• Wait until GPS is connected to start the exercise.
• Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
• If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
• To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.

Hope this helps. 

[FaithHopeLove7]

@MarreFitbit Thank you for the tips.  This is not my first time connecting to GPS.  I'm also aware of the issues that come with wooded areas and tall buildings.  None of this applies to me.  Connecting to GPS was not an issue in the past, then all of a sudden, I realized it's not connecting.

[MarreFitbit]

@FaithHopeLove7 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.