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Versa Lite won't keep time

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‎09-12-2020 00:11 - last edited on ‎09-13-2020 14:06 by Fitbit Moderator

‎09-12-2020 00:11 - last edited on ‎09-13-2020 14:06 by Fitbit Moderator

I. Have had 3 agents trying to get it to work I have reset this device 3 times 

it last less then 24 hours it dose not keep time 

I have to take tablets at certain times without this watch working I am putting my health at risk

 

Moderator Edit: Clarified subject

 

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‎09-13-2020 14:14

‎09-13-2020 14:14

Hi @Ken1950. Welcome to the Community Forums.

 

Thanks for bringing this to my attention and the steps tried on your own. I'm sorry that your Versa Lite isn't keeping time correctly. I've contacted our Support team and it seems they've taken your case under their wings. They'll review your case and provide you with further assistance via email. Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

 

I'll be around if you have another question.

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