help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't pair / incorrect time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2020 11:11

‎09-25-2020 11:11

Since the latest Fitbit and iOS updates my Versa Lite will no longer pair with my app.  At first, I was able to reconnect it, but kept dropping the connection.  I first noticed that the clock was wrong, first about 30 minutes slow and then got longer.  I have tried turning bluetooth off on my phone and back on, no help.  Rebooting my phone, no help.  Restarting the Versa, no help.  HELP!  

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-25-2020 11:31

‎09-25-2020 11:31

Same thing here, except last week it said I only walked 193 steps and according to my watch I am living on 3 hrs sleep a night.  Now it won't sync at all with my phone or computer.  About done with the Versa Lite since I have had it replaced twice before .  First one lasted about 6 months , 2nd one 2 months where it just completely died and now this one didn't even last 2 months.

Best Answer

‎09-25-2020 11:46

‎09-25-2020 11:46

Same here, I’ve done all of the troubleshooting suggestions several times and I can’t get anywhere with it, it’s so frustrating!! 

Best Answer