Versa Lite won't provide sleep stages and hear rate data

[bronchee2862]

I recently updated my Versa Lite and now I’m not seeing any sleep stages or heart rate monitoring. I have reset my watch several times, turned it off and on, checked all of the settings as well. I have tried using android and iPhone, nothing is working.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @bronchee2862, welcome to our Fitbit Community. I'm sorry to hear that your Versa Lite won't provide sleep stages or heart rate data. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, try setting up your watch from scratch and see if it provides sleep stages and heart rate data.

Keep me posted on the outcome.

[bronchee2862]

I performed the reset as directed and now the watch will not sync with my iPhone or Android device.

Eric Woods
Assistant Director
Dismas Charities
432-755-9932