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Versa Lite won't receive notifications

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‎12-19-2019 20:47 - last edited on ‎12-20-2019 10:24 by Fitbit Moderator

‎12-19-2019 20:47 - last edited on ‎12-20-2019 10:24 by Fitbit Moderator

I have tried everything and even followed all the steps on the help service but still cannot receive any notifications. Please help me

 

 

Moderator edit: updated subject for clarity

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‎12-20-2019 10:27

In response to SunsetRunner

‎12-20-2019 10:27

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided. 

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.

 

If you're using an compatible Android phone, I'd recommend taking a look at: What should I know about using the Fitbit app on my Android phone? and Why are notifications delayed or missing? 

 

Thanks for helping out @SunsetRunner.

 

Give this a go and let us know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎12-20-2019 07:41

‎12-20-2019 07:41

Does the Red Banner just above your post apply to you?

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‎12-20-2019 10:27

In response to SunsetRunner

‎12-20-2019 10:27

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided. 

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.

 

If you're using an compatible Android phone, I'd recommend taking a look at: What should I know about using the Fitbit app on my Android phone? and Why are notifications delayed or missing? 

 

Thanks for helping out @SunsetRunner.

 

Give this a go and let us know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes