Versa Lite won’t stop vibrating

[Jrod9]

I was really excited to get a new Fitbit Versa Lite for Christmas. I was asked to do the update yesterday. As soon as it finished the update, it has been vibrating. I’ve tried turning it on and off and tried the factory reset also. Vibration continues!!! Please help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jrod9, welcome to our Fitbit Community! Regarding the vibration issue that your Versa Lite is experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[EliNorr]

I'm having the same issue with my versa lite. It updated and has not stopped vibrating. I've factory restarted and just restarted it. Nothing is working. I'm about ready to send it back and I haven't even had it 24 hours. 

[JuanJoFitbit]

Hi @EliNorr, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa also experienced the non-stop vibration issue. I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they assisted you via email. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.