Versa Lite won't swipe

[Brookester119]

I have been having issues with this Fitbit for a while. I think I've had it a little over a year and it's my third Fitbit. Seriously about to give up. I have done the update, I have restarted, I have removed it from my app and added it again, I have looked up how to reset it but it says to hold the back button (???? there is no back button - only the side button which does not reset - just restarts). I am just about to throw this in the garbage. It won't swipe in any direction. It won't respond to taps to see calories or heart rate. It also randomly shuts off at different times of the day. HELP!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Brookester119, thanks for stopping by and for the details provided about your Versa Lite's screen behavior. I appreciate you took the time to fix it, I'll be glad to help you.

I'm sorry to hear that you're going through this situation with your Versa Lite. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

If you haven't done so yet, I'd recommend the following steps:

1. Verify if your watch is still syncing, if so switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?. Please note that this process is done through the Fitbit app.
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?. Note that Versa Lite is reset different than the Fitbit Versa.

Hope that helps, let me know if you need further assistance.